Cass MBA
London Symposium 2019

Martin Newman

The Customer First Group


An internationally known expert on customer experience, multichannel operations and e-commerce, Martin has a strong understanding of customer-centric transformation and how it is vital to survive in this disruptive age.During his 37-year career, he has developed a keen eye for customer needs and behaviours through building and selling his own successful company, Practicology, and heading up multichannel operations for brands including Burberry, Speedo, Intersport and Harrods.

Having founded and sold the successful e-commerce consultancy brand Practicology, he has since launched The Customer First Group, a new venture which drives customer-centric transformation across consumer-facing brands through investment, presentations, strategy days and advisory services.Martin has been listed on Retail Week’s top 50 eTail Power List for five consecutive years, as well as being named in British Vogue’s Online Fashion 100. He’s presented at events all over the world including the British Retail Consortium, Retail Week Live and the World Retail Conference.

Speaking in:

How Customer Centricity drives long-term business sustainability.

Wednesday, 1st May 2019

12:10pm to 1:00pm

Royal Institution of Great Britain, 21 Albemarle St, Mayfair, London W1S 4BS